How can we help?

Help us understand the issue

• Your device model and operating-system version.
• The Word Royal app version, if available.
• What happened and the steps that led to the problem.
• A screenshot, if helpful, with personal information removed.

Please do not include passwords, payment details, or other sensitive information.

Coins and purchases

All puzzles are free to play. The first hour of active gameplay includes free hints; afterward a letter hint costs 50 coins. Optional Royal Pouch and Royal Treasury packs provide 1,500 and 12,000 coins. Prices are shown by Apple in your local currency.

If a purchase is interrupted, reopen the app with an internet connection so an unfinished verified transaction can recover. Contact us if coins still do not appear. Apple handles payment and refund requests; do not email us your payment-card details.

Progress and delivered coins are stored on this device. Coins do not expire, but deleting the app removes the local save. There is no game-account sync or restoration of already delivered or spent coins after deletion. Please contact support before deleting the app to troubleshoot a problem.